Join Ford for this webinar to understand why contact centers are vital for customer relationships and how the shift to cloud-based CCaaS introduces new cybersecurity challenges. We’ll delve into threats like phishing and malware, emphasizing the need for robust authentication, data encryption, and regular security audits. Discover how a comprehensive strategy combining technology, access controls, employee training, and advanced threat monitoring is crucial for protecting sensitive customer data, preventing fraud, and ensuring regulatory compliance. We will also briefly touch upon how emerging technologies like blockchain and quantum computing are reshaping the cybersecurity landscape, requiring organizations to adopt proactive and adaptive security measures. Cybersecurity is paramount in CCaaS, and this webinar will highlight best practices for continuous updates to your security strategy.

WiCyS is proud to provide members the opportunity to earn CPE/CEU credits for attending WiCyS Webinars live. To earn CPE/CEU credits with the following providers, you must meet the minimum requirements:

• GIAC/(ISC)2: attend for a minimum of 45 minutes or the entirety of the webinar
• CompTIA: attend for a minimum of 60 minutes or the entirety of the webinar (webinar topic must relate to the certificate being renewed)
• Attendees who meet the requirements can log into BrightTALK to print out their attendance certificates to submit for CPE/CEU credits.

Register for this webinar and view the recording if you are unable to join live.